Privacy Policy

Last updated: April 30, 2019

This Privacy Policy describes the privacy practices of Fandango Media, LLC and its subsidiary companies, including the businesses operating under the Fandango, FandangoNOW, Rotten Tomatoes, Flixster, Movieclips,,, Fandango FanShop,, or M-GO brands ("Fandango", "we", "our" or "us"), with respect to how we collect, use, disclose and transfer the information you provide when you interact with us via those of our websites, applications, emails and other communications that link to or reference this policy (the "Services"). For European users of Rotten Tomatoes, please see additional provisions in Section 14.

Our Owners

When the Services receive or collect information, that information is being received and collected, and will be owned, by Fandango and each of "Fandango's Owners" (i.e., each company that has an ownership interest in Fandango). While Fandango's use, handling, disclosure and practices with respect to that information will be governed by this Privacy Policy, each Fandango Owner's use, handling, disclosure and practices with respect to that information will be governed by that Fandango Owner's privacy policy. Fandango's Owners are currently NBC/Universal and Warner Bros. If you want to learn more about the privacy practices of NBC/Universal and Warner Bros., we encourage you to review their policies (linked below):

Your Rights to Dispute

Your use of our websites and our other services are subject to binding individual arbitration of any disputes which may arise, as provided in the Terms and Policies. Please read the arbitration provisions of the Terms and Policies carefully and do not use the Services if you are unwilling to arbitrate any disputes you may have with us as provided in our Terms and Policies.


There are two main types of information we collect about users of the Services:

  • "Personally Identifiable Information" is information that identifies you and may include, for example, your full (i.e., first and last) name, phone number, email address, postal address, credit or other payment card number, and photos of you or other individuals.
  • "Non-Personally Identifiable Information" is information that relates to you or the computer or device you use to access the online Services, but does not on its own identify you personally. This information may include (for example), information about your use of the Services, including web pages you have visited, apps you have downloaded, parts or functions of the Services you have used or viewed, gameplay data, content you have accessed or viewed, advertising sent to you or that you have viewed, transaction history, IP address and device identifiers, information about your Internet connection, information about the equipment or software you use to access the Services, and information you provide to or post on message boards or chat rooms that are part of the Services.

We collect information about you in three main ways:

  • Directly from you, when you provide it to us: for example, when you register with the website, download an app, sign up for email or text alerts, buy movie tickets or make other purchases via the Services, request products or services, respond to surveys, contact us or otherwise interact with us. Please remember that if others use devices into which you remain logged in, they may share information with us as if they were you, and they may have access to information that you have previously provided us. To protect your privacy, please log out from the Services you use on shared devices.
  • Automatically, when you use our Services: we collect information through the use of cookies and similar technologies, through logging your activities on the Services, and when you download our applications. Please see our Cookies Notice, and Mobile Apps Information Center for further information, including your choices in relation to the use of these technologies. In addition, after your information has been provided, we may automatically associate that information and other information that we collect with your account whenever you are logged-in so that we can identify you across multiple devices and browsers, or we may use your location to show movie times and theaters near you, and to better target advertising based on location, as well as for analytics. When you are not logged-in, we may automatically collect information that can be used to recognize you across the devices you use. When you are using a Wi-Fi network to which we have access, we may also detect and identify a device to which you have previously logged-in.
  • From third parties : we may obtain information about you from third parties outside of the Services. When you sign-on to the Services or otherwise interact with social networks or if you interact with us through a social media function such as a plug-in (for example, a Facebook "like" button) then you may be permitting us to have on-going access to some information from your social network profile (such as your name, email address, your friend list, photo, age, gender, location, birthday, social networking ID, current city, the people/sites you follow, and so forth). We may also obtain information about you from a third party data aggregator, cookie technology operator, advertising network, or another type of data company.

We (and our service providers) may use the information we collect about you for a variety of business purposes. For example, we may use that information to:

  • Provide the services and products you have requested;
  • Create an account on the Services if you have requested one;
  • Personalize the services we offer and the advertising displayed through the Services (see options for opting-out of personalized advertising at our Cookies Notice);
  • Respond to your inquiries, requests, and comments;
  • Allow you to participate in the interactive features of our Services, where you choose to do so;
  • Provide technical support for the Services;
  • Understand how the Services are used so that we can continuously improve the services we provide to you;
  • Send you service-related communications, including announcements and administrative messages;
  • Send you newsletters and information about products, services and promotions relating to us or other companies or organizations that we work with.
  • Display certain content, such as content you upload and make available, comments, and game statics and rankings;
  • Deter fraud or any other potentially illegal activities, and to protect the safety of our users and others;
  • Enforce our terms of service;
  • Create consumer profiles and audience segments, which may be used for targeted advertising on the Services or on third party services.
  • Recognize devices you use and associate the information with your profile. We may use data collected or received from others, such as information about devices you use, to make a deterministic or probabilistic match of advertising and cookie identifiers. For example, we or others may match devices you use if you log onto the same online service or multiple devices or web browsers (deterministic), or if devices you use share similar attributes that support an inference that they are used by the same user (probabilistic). We also may use this information, for example, to match a user’s interest across devices, as well as for analytics, ad reporting, or to improve the services;
  • Send gifts to your requested recipients, provide other communications relating to those sorts of transactions, as well as any further communications as may be authorized by the recipients; and
  • Combine all the information we collect or receive about you for any of the foregoing purposes.

We may share Non-Personally Identifiable Information, such as aggregate data and information about your use of the Services with third parties. We may also share information about you as disclosed at the time you provide that information, as set forth in this Privacy Policy, and in the following circumstances:

  • Fandango's Owners and Subsidiaries: As stated at the beginning of this Privacy Policy, when the Services receive or collect information from you, that information is being received and collected by Fandango under this Privacy Policy, as well as by each of Fandango's Owners, each under its own respective privacy policy. Fandango's Owners are currently NBC/Universal and Warner Bros. If you want to learn more about the privacy practices of NBC/Universal and Warner Bros., we encourage you to review their policies (linked below):
  • Service Providers that We Have Retained to Perform Certain Business-Related Functions on Our Behalf: For example, our service providers may offer services such as research, analytics, hosting websites, fulfilling transactions, maintaining databases, administering contests, providing technology services and platforms, deliveries, and processing payments. We may also need to share information with other companies in order to enable the uses described above in “How We Use Information About You” or elsewhere in this Privacy Policy. Typically, when these companies are provided with Personally Identifiable Information they are only provided with that Personally Identifiable Information they need to perform their functions and that Personally Identifiable Information can only be used as is necessary to perform the services on our behalf, or to comply with legal requirements. Similarly, where appropriate, we often take steps to require third-party service providers to protect Personally Identifiable Information.
  • Third Parties who Separately Have Your Information: We may share information about you or your use of the Services with third parties to whom you separately provide (or to whom you already separately have provided) your Personally Identifiable Information (e.g., if you establish or have established accounts with them). In these instances, we may enhance the data they have about you by using or sharing a common identifier that itself is not Personally Identifiable Information. When we share Non-Personally Identifiable Information with these third party services, they may be able to match it with other information that they separately receive about you.
  • Theaters, Venue Operators, Event Promoters: We may provide information (including Personally Identifiable Information) to theaters, venue operators and event promoters so that they can admit you to their premises (or to the premises of their events), or be prepared to handle issues relating to your attendance or planned attendance.
  • Loyalty Program Operators: Our services offer the ability for consumers to link their Fandango account with the loyalty rewards programs of certain theaters, venue operators, event promoters, movie studios or other companies offering loyalty reward programs. When you indicate that you'd like such a link to occur, we may share transaction information or other information (including Personally Identifiable Information) pertaining to you with the applicable program operator.
  • Social Networks: You may interact with certain features of the Services that cause information to be published to your social networks. Or, you may sign up for features on the Services or a social network that are designed to require that we provide to the social network, or the social network provide to us, information, which may include Personally Identifiable Information, to associate our records relating to you in our data base with the records that social network has relating to you in their database, so that they or we can contact you or tailor messages to you, or otherwise. On pages of the Services that contain social network functionality, the social network providing the functionality may be able to collect information about you, even if you don't use that functionality.
  • Message Boards and Other Public Areas: Information you provide to or post on message boards, chat rooms or other public areas that are part of the Services may be freely used and disclosed by us.
  • For Mobile, Consumer Electronics or Other Device Apps: We may share information (including Personally Identifiable Information and how you use mobile apps, consumer electronics device apps or other device apps) with mobile carriers, technology providers, analytics providers, device makers or operators, or the operators of platforms, operating systems or other mobile, consumer electronics or other device apps. Please see our Mobile Apps Information Center for additional details about mobile apps.
  • Opt-Ins: In some places on our Services we may place opt-ins where you can select to receive communications from companies with whom we have promotional relationships. If you opt-in to receive those communications, or opt-in to consent to share Personally Identifiable Information with them, we may disclose Personally Identifiable Information to them.
  • Contests and Sweepstakes: We may publicly disclose the name, city and state of contest and sweepstakes winners if permitted by the contest/sweepstakes rules.
  • Sale of Our Business or Assets: If we sell all or part of our business or assets or are otherwise involved in a merger or business transfer, we may, in our sole discretion, transfer, sell or assign any or all information to a third party as part of or in connection with that transaction. Upon such a transfer, the privacy policies of the acquiring entity may govern the use and further collection of Personally Identifiable Information and Non-Personally Identifiable Information.
  • Legal Reasons: We may use or disclose information to cooperate with or enlist the support of law enforcement, government or regulatory bodies, content protection organizations or judicial processes with respect to, or to prevent, suspected or possible fraud or other suspected or possible illegal activities. We may also use or disclose information as we determine appropriate to the extent that records have been subpoenaed or otherwise in connection with pending or potential litigation, or to enforce or protect the rights or safety of Services users, us or others, or for risk management purposes.

A Special Note About Sharing Video Viewing Information: By using the Services, you are agreeing that we may share information about the video content viewed on your device through the Fandango Services with the analytics providers, advertising companies, third-party social media sites, and the other service providers we work with (as described in this Privacy Policy). If you have registered, you may withdraw your consent to sharing of personally identifiable viewing information associated with content viewed by sending an email to You may also be able to control information shared with third parties, such as social media sites, through your privacy settings on those services.


We may work with third party ad networks and consumer data companies to help present ads through the Services or to help us evaluate and provide us with information about the use of the Services and viewing of our ads and other content. These third parties may view, edit or set their own tracking technologies/cookies, which will allow them to collect information about how you interact with content and advertising while you are using the Services and while you are on other third party platforms where their tracking technologies are located. The use of these technologies by these third parties is subject to their own privacy policies and is not covered by this Privacy Policy.

For more information about your choices relating to these activities, see the Cookies Notice, which provides certain opt-out choices. Please note that even if you choose to opt out, you will still see advertisements while you're browsing online. However the advertisements you see may be less relevant to you. Please also note that if you opt-out of targeted advertising, we may still track your visits to the Services for our own analytics, operations and security purposes.


If you use Google Maps / Google Earth as part of the Services, you agree to comply with the Google Maps / Google Earth Additional Terms of Service (including the Google Privacy Policy). Further, you agree that Google, and not Fandango, shall be responsible for any of your information Google receives as a result of your use of Google Maps / Google Earth.


The Services are not designed or intended for use by children under 13, and thus if you are under 13 we ask that you do not use the Services or provide us with any information. If we discover that we have inadvertently gathered any such information then we will, to the extent required by law, delete such information from our records. If a parent or guardian becomes aware that his or her child under 13 has provided us with information without his or her consent, he or she should contact us at

California minors under 18 years old may request the removal of any information that they posted to the Services by contacting Upon such request, we will anonymize or remove from public view any content posted by a minor to one of the Services, unless required by law to retain such content or information.


We maintain procedural, technical and physical safeguards for the Services to help protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of the Personally Identifiable Information you provide via the Services. Unfortunately, no transmission of data is guaranteed to be completely secure. It may be possible for third parties not under our control to intercept or access transmissions or private communications unlawfully. Therefore, any transmission of Personally Identifiable Information to us is made at your own risk. If you believe that your interaction with us is no longer secure, please notify us using the contact details below.


Communication Preferences and Opt-outs

If you have subscribed to one or more of our email newsletters or are receiving them from us and you don't want them anymore, you can unsubscribe. Select the "unsubscribe" link at the bottom of any message, use other means provided to unsubscribe or change communication preferences, or use the contact details below, to unsubscribe from marketing and promotional e-mails. However, you cannot unsubscribe from some service related messages.

Mobile Apps

For more information about our information collection and use practices with respect to our mobile applications, including information on how to opt out of targeted advertising, see the Mobile Apps Information Center.

Advertising/Cookies and Similar Technologies

For more information about the use of cookies and similar technology on our Services (including your opt-out choices) please see the Cookies and Tracking Technologies Information Center. We provide opt-out choices through our Cookies and Tracking Technologies Information Center. The effect of an opt-out for some advertisers will be to stop targeted advertising, but it will still allow the collection of usage data for certain purposes (e.g., research, analytics and internal Services operation purposes).

Access and Correction

In addition to the functionality provided to you via the Services (such as using "account settings" for registered users), where legally required we provide online visitors with access to their Personally Identifiable Information and the ability to review, update and correct it. Some access requests may be subject to a small fee. To help your privacy and security, we will take reasonable steps to verify your identity, such as requiring a password and user ID, and possibly photo ID before granting access to Personally Identifiable Information about you. Please contact for more information about exercising these rights.

Data Retention and Deletion

We may retain your data for as long as you use the Services and for a reasonable time thereafter. If you'd like to delete, modify or update the Personally Identifiable Information that you provided via the Services please use the settings on the Services or contact us at and we will respond in a reasonable time. Please note that some or all of this data may be required in order for the Services to function properly, and we may be required to retain certain information by law.


The Services are governed by and operated in accordance with, the laws of the United States. Fandango makes no representation that the Services are governed by or operated in accordance with the laws of any other nation.

If you are located outside of the United States, please be aware that information we collect, including Personally Identifiable Information, may be transferred to, processed, stored and used in the United States. Under United States law, your Personally Identifiable Information may be subject to access requests from governments, courts, or law enforcement in the United States.


Residents of the State of California may request a list of all third parties to which our Services have disclosed certain personal information (as defined by California law) during the preceding year for those third parties' direct marketing purposes. If you are a California resident and want such a list, please contact us at Fandango, Attn: Privacy Officer, 407 N. Maple Dr., Suite 300, Beverly Hills, CA 90210. For all requests, you must put the statement "Your California Privacy Rights" in the body of your request, as well as your name, street address, city, state, and zip code. In the body of your request, please provide enough information for us to determine if this applies to you. You need to attest to the fact that you are a California resident and provide a current California address for our response. Please note that we will not accept requests via the telephone, email, or by facsimile, and we are not responsible for notices that are not labeled or sent properly, or that do not have complete information.


Fandango does not currently take actions to respond to Do Not Track signals. When a uniform technological standard has been developed, Fandango will reconsider. We continue to review new technologies and may adopt a standard once one is created.


The Services may contain links to third-party websites or services. In some cases, we may embed a content feed, video player or other application from a third party into the Services, and those feeds, players or other applications may appear to be part of the Services, even though they are provided or served by a third party. If you access another website, or any such services, even ones that may contain the Fandango logo or are framed by the Services, please understand that the operators of these websites or services may collect information from you, or place or read cookies or other tracking devices, which will be used by them in accordance with their own privacy practices, which may differ from ours. We are not responsible for, and we do not endorse or control, the policies or practices of any such website or services. You should always read the Privacy Policy of any website or services you access carefully in order to understand their information usage practices.


From time to time, we may revise this Privacy Policy. If we make material revisions to the way we collect or use your Personally Identifiable Information, we will provide you with notice of those changes by either: (1) announcing the change on our Services or (2) taking other actions as we deem appropriate under the circumstances, including without limitation, posting the revised version of this Privacy Policy online. You should check our Services frequently for updates.

You can determine when this Privacy Policy was last revised by referring to the "Last Updated" or similar legend at the top of this page. If you do not agree with the terms of this Privacy Policy, as it may be amended from time to time, in whole or in part, please do not continue using our Services.


For any questions in relation to this Privacy Policy please contact us at or Fandango, ATTN: Legal Department, 407 N. Maple Dr., Suite 300, Beverly Hills, CA 90210.


This section is applicable only to European Users of Rotten Tomatoes. Other Services are not intended for use outside of the United States. It supplements certain sections of the Privacy Policy and provides additional information that should be read together with other sections of the Privacy Policy. To the extent there is any conflict between this section and the other Privacy Policy, this section shall govern.


When this policy mentions "Fandango", "we", "our" or "us", it refers to the company or companies responsible for your information under this Privacy Policy (or “Data Controller”). This includes Fandango Media, LLC, and Fandango’s Owners (as defined above), namely, currently NBCUniversal, LLC and Warner Bros (please see above for further information on these companies).


We describe above in Section 3 how we use your information. We often rely on the following legal bases where we use your information, as described above:

  • Where it is necessary to fulfil a contract that we have in place with you. Examples of situations where we rely on this basis include where we have a contract with you to provide you with Services or provide you with a sweepstakes prize you have won.
  • Where it is necessary for the purposes our legitimate interests as a global media organization. This may include our interests in understanding our customers, ensuring our services are being provided efficiently and satisfactorily and ensuring proper administration of our businesses. Examples of situations where we rely on this basis include providing you with technical support, responding to your requests and inquiries, preventing fraud or any other potentially illegal activities and protecting the safety of our users and others.
  • Where it is necessary in order to comply with a legal obligation to which we are subject. Examples of situations where we rely on this basis include complying with subpoenas, search warrants and court orders;
  • Where you have given us your consent to do so. Examples include where we need to send you newsletters and information about products, services and promotions.
Porting Data

In addition to the rights above, you may have the right to have the information you have provided to us and which we use to provide services to you in a machine-readable format. This right enables you to move your information from one provider to another, for example, so that the other provider can continue to service your needs effectively.

Change of mind or objection

Where you have given us consent to use your information for any of the above purposes, you have the right to withdraw that consent at any time. You may also have a right to object to our use of your information where we are relying on a legitimate interest and there is something about your particular situation that makes you want to object to our processing on this ground.

These rights do not apply in all cases however. Please contact the relevant online service or for more information about whether these rights apply if so how they can be exercised.


As a global organization, Fandango, may need to transfer your information outside the European Economic Area and make it accessible to our affiliates, Partners and third party service providers internationally. We do so in order to provide you with our services and for the other purposes outlined above. Please be aware that the data protection laws in some of these countries may not offer the same level of protection as those in your country of residence. Before transferring your information in this way we will take steps to ensure that suitable safeguards are put in place aimed at ensuring an appropriate level of protection applies to your information. For further information on these safeguards, please contact us at